Managing a successful remodeling project means managing expectations, and managing the process as well as the project. In this program, I review how to educate potential clients regarding the key elements that make up a successful building project. These steps are the basis to successfully guiding homeowners through the remodeling (or custom building) process and will include specific strategies for managing homeowner expectations during this challenging time. Done properly, your customers become your biggest fans and best source of future referrals. This course will help attendees:

• Learn how to qualify effectively before the very first client meeting
• Provide a sample paper trail to facilitate customer communication
• Provide a framework to respond to customer warning signals
• Take action to avert lawsuits and other serious problems

Presented by
David Lupberger, Remodel Force