THE NARI CODE OF ETHICS
 Each
member of the National Association of the Remodeling Industry is
pledged to observe high standards of honesty, integrity and
responsibility in the conduct of business;
By promoting only those products and services which are
functionally and economically sound, and which are consistent
with objective standards of health and safety;
By making all advertising and sales promotion factually accurate
with respect to product description, performance specification,
and cost/benefit analysis, and by avoiding those practices which
tend to mislead or deceive the customer with respect to
competitive pricing, savings claims, or the nature and
significance of contracts, warranties, finance agreements,
completion certificates, lien waivers, or liability and worker’s
compensation insurance;
By writing all contracts and warranties such that they are fair
and mutually beneficial to all parties concerned, such that they
are free of ambiguities or omissions which tend to obscure
contractual obligations, and such that warranty terms and
provisions are free of the capacity to mislead or deceive the
customer as to quality or longevity of the product or service;
By honoring all contractual obligations until and unless they
are altered or dissolved by the mutual consent of all
contractual parties concerned, and by fulfilling those
obligations in a reasonably prompt manner that is fair to all
parties concerned;
 By
promptly acknowledging and acting on all customer complaints,
and, in situations where complaints appear unreasonable and
persistent, by encouraging the customer to initiate an approved
third party dispute settlement mechanism; and
By refraining from any act intended to restrain trade or
suppress competition, and to thereby promote the private
enterprise system and its guaranty of equal rights for all.
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